Privacy Policy

Effective Date:

Welcome to Tandiza Zambia! We are committed to protecting the privacy and security of our users. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through the use of our mobile lending application ("App"). This privacy policy does not apply to other parties’ sites, products, or services, such as sites linked to, or advertised on our App or sites which link to or advertise our App.

1. Information We Collect

a. Personal Information: This may include, but is not limited to, your name, phone number, email address, social security number, financial information, and employment details.

b. Usage Data: Information on how you use the App, such as loan amounts, payment history, and app interaction data.

c. Device Information: We may collect information about the device you use to access our App, including the hardware model, operating system, and unique device identifiers.

2. How We Use Your Information

To enable us to fulfil the contract between us for the products or services you have requested, we need to process your personal data for purposes including but not limited to the following:

• Provide, maintain, and improve our services.
• Assess your eligibility for loans.
• c. Processing application for products and services, effecting payments, transactions and completing instructions or requests.
• Detect and prevent fraud or other illegal activities.
• Communicate with you about products, services, offers, and provide customer service.
• Statistical purposes

3. Sharing of Information

We may share your information with:

• Any member of Tandiza Zambia including any officer, employee, agent, or director
• Professional advisers including (auditors), or third-party service providers who perform functions on our behalf.
• Law enforcement, government officials, or other third parties when compelled to do so by court order or similar legal procedure, or when necessary to comply with law.
• Upon your death or mental incapacity, your legal representative and their legal advisers, and a member of your immediate family for the purpose of allowing him /her to make payment on your account
• Any debt collection agency, credit bureau or credit reference agency, insurer, or insurance broker
• Other entities, should we plan to merge with or be acquired by that business entity.

4. Data Security

The security of your personal data is important to us. We implement a variety of security measures to maintain the safety of your personal information. However, no system can be completely secure, and we do not guarantee the security of your information.

5. Your Rights

You may have certain rights regarding your personal information, subject to local law. These include the rights to access, correct, delete, or restrict the use of your personal information, as well as the right to object to certain uses.

6. Changes to Our Privacy Policy

This Privacy Policy may be updated from time to time, and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 02/02/2024

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at tandiza@tandizazambia.com

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